Quality
HOW DID OUR QUALITY DEPARTMENT ORIGINATE
It all started with one person from our sales department who gathered complaints and passed them on to the correct persons. This resulted in the creation of our quality department, which started to deal more and more with stock control and return processing.
The biggest task is currently still to preventively check all incoming goods and suppliers. The structuralisation of all our processes has also become a major task of this department, quality is now a fixed part of the process. Our quality department grew along with MSS into a team who deal solely with quality.
SUPPLIER RATING & SOURCING
To be able to continuously offer the best quality to our customers, MSS uses an extensive system to rate existing suppliers and to source new products from new suppliers. All suppliers are rated on:
- Product quality: equal to OEM in use, life cycle and dimensions, with warranty on all parts
- Packaging of the goods: packaging fitted for transportation, with minimal risk of damage
- Overall supplier reliability: ontime deliveries, response time to questions, pricing and availability of the products …
LOGISTICS/ ORGANIZATION
Our logistics department is organized optimally to meet all your demands.
- We guarantee a 24/48-hour service worldwide.
- 90-95% of all orders are delivered on a next-day basis in VietNam with stock already.
We continuously invest in automation and optimization of our logistics processes to be able to service you even faster.
We rely on these partners to offer you the quickest and best service possible:
